Call Us (505) 219 3113

FAQ

Frequently Asked Questions

You can visit our website at caseyopticaltoo.com or call us at (505) 219-3113

We are open Monday through Friday from 9 a.m. to 5 p.m. We are closed on Saturday and Sunday.

We accept most Vision insurance plans. Please call us at (505) 219-3113 to confirm.

The frequency of your eye exams depends on your visual health. If you do not wear contacts or glasses, then you should schedule every two years. People who wear corrective lenses or who are over the age of 60 should have an eye exam annually. More frequent checkups may be needed for certain health conditions, such as diabetes and other eye diseases.

Rinse with cool tap water or with a pre-moistened wipe. Then wipe with a microfiber cloth and eyeglass cleaning solution. You can also use a couple drops of the mild dish soap, like Dawn liquid no (moisturizer or additives) on the lenses. Rub the soap over the lens, and then rub the soap on the entire frame, even the nose pads. Rinse and dry, and that will remove debris that can shorten the life of your investment!

Yes! Depending on your prescription, we do offer same-day services.

Yes! You are always welcome to buy new lenses for your own frame. Our trained Opticians will inspect your frame to certify that it is in good working condition and there aren’t any noticeable issues before sending it to our lab for processing. Although we aren’t responsible for any loss, damage, or breakage during this process.

We want you to love your glasses! We take pride in spending all the time with you that you need to ensure the frames and lenses you select best suit your visual needs and that you are making a comprehensive, informed decision. Because your glasses are custom-made for you, we are unable to do any cash refunds. So, if you are unsure of your selection, please think twice.

Exception: This does not include lens remakes, frame restyle, and doctor changes within 90 days of original purchase.

If you have a valid prescription, you can stop by anytime during our operating hours to order glasses.

UV rays can lead to serious health issues, including sunburn of the eyes, cataracts, macular degeneration, and cancer. Sunglasses that provide UV protection are very important to prevent these conditions. But be careful of your sunglass selection. Sunglasses that do not provide UV protection can actually cause more damage because they shade the eye, allowing for more UV rays to hit the pupil. We have an outstanding selection of sunglasses that block 100% of harmful UV rays.

Consider for a minute what you’re buying: a prescription medical device that usually requires hands-on service before and after the sale. In-person measurements from an optician before making the lenses always yield better visual results. Frames that change shape due to the insertion of prescription lenses frequently need one or more adjustments for a perfect fit. Consider, too, that keeping your purchase local gives back to the local economy and helps support small businesses to stay thriving and provide great services to your community.

A thorough eye examination is crucial for maintaining your overall health, regardless of whether you require vision correction. By examining your eyes, your optometrist can identify vision problems, assess eye health, and detect early indicators of over 270 diseases.

During the examination, your optometrist will conduct tests to assess your visual acuity, establish your prescription strength, evaluate how your eyes coordinate, and measure the fluid pressure within your eyes. They might also dilate your pupils to identify any eye issues or symptoms of underlying health conditions.

If you wear or are interested in wearing contacts, it's essential to have a contact lens exam and fitting, along with a comprehensive eye exam, to ensure proper fit.

  • During a contact lens exam, your eye doctor will conduct specific tests to determine the suitability of contact lenses for you, assess your prescription needs, and examine the curvature of your eyes. This information helps your eye doctor determine the right contact lens prescription, fit, type, and brand that will suit you best.
  • Contact lenses are classified as medical devices and are overseen by the FDA and FTC. Therefore, to buy contact lenses, you must have a current prescription and purchase the contacts recommended by your eye doctor. Poorly fitting contact lenses can lead to eye issues like irritation, blurry vision, and even corneal abrasions. If you encounter any discomfort with your contacts, reach out to your eye doctor.

An eyeglass prescription cannot replace a contact lens examination as they serve distinct purposes.

  • Eyeglass prescriptions are for lenses that are about 12 millimeters from your eyes.
  • Contact lens prescriptions are for lenses that rest directly on the eye's surface.
  • Incorrect fitting or prescription of contact lenses can harm eye health.