We attempt to deliver your eyeglasses within 7 to 10 business days from order placement, but occasionally delays in production or distribution can occur, in which case we will notify you. For example, processing times may take longer if treatments are added to the lens, including, but not limited to, coatings and tints.
It is important that you enter your delivery address correctly as our mailing program will not capitalize, punctuate, or space for you. If your package is to arrive at a commercial address – like an office – please indicate that your eyeglasses are to be delivered in care of the company name located at the commercial address. Failure to input any part of your address will cause delays in your shipment and create added expense for your product. We will not refund or exchange products that were shipped to an address that was missing information, consequently making them undeliverable.
We will ship your eyeglasses to any permitted location in the continental United States. The risk of loss and title for all products you order passes to you upon our delivery to the carrier.
Once we receive an order, we typically start the eyeglass production process within 24 hours. We will try our best to accommodate any order modifications, but we cannot guarantee that we will be able to incorporate them. All sales, unless your materials are defective under manufacturer’s warranties or a lab provides the wrong prescription, are final. Only in those limited circumstances do we offer a return and reimbursement or product exchange.
We keep your prescription on file for the period of time required under applicable law after you order your glasses, and we make that information available to you upon request. We will respond to your request as quickly as possible, but be aware that it may take us a day or two to retrieve older prescriptions.
We reserve the right to refuse to accept the purchase of commercial quantities of our glasses, and we may place limits on purchases. We may also, restrict orders including, but not limited to, those placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed in violation of this policy. We further reserve the right to cease doing business with customers who violate this policy and any other parts of our Terms.
The Services may contain links to other websites operated by third parties. Company makes no representations or warranties whatsoever about any third-party website which you may choose to access through the Services. The linked websites are not under our control, and Company is not responsible for the contents of any linked website or subsequent links from that website. Links provided by Company to such websites are provided solely for your convenience. Company’s inclusion of third-party links or material through the Services shall not be construed as Company’s endorsement of any third party or the third-party material, and no rights or licenses are granted to you for the third-party material. You agree to defend and hold Company harmless from any and all liability that may result from your use of the third-party material.
EXCEPT for any written manufacturer’s product warranty provided with any eyeglasses or other products purchased through the services, all products, materials, services, and information included in or available through the services are provided “as is” and “as available” for your use. The services are provided without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement or otherwise. Company makes no warranty that the products, materials, services, and other information included in or available through the services is accurate, complete, reliable or correct; that the services will be available at any particular time or location; that any defects or errors will be corrected; that the materials and other information is free of viruses or other harmful components; or that you will achieve successful results from following any instructions or recommendations on the services.